There are multiple ways to recharge Telsim prepaid services. You can recharge your phone number through Telsim’s official website using your phone number, with the Quick Recharge feature, through the My Telsim App, by visiting Telsim’s outlets and retail shops, top-ups with ePAY as well as setting up auto recharge for your prepaid services.

As your service provider, Telsim will update you via notifications about the expiry period prior to the last day of your plan.

Once you cross the expiry date, you will not be able to access any services including calls, texts and data.

Telsim offers a 50% discount on the 6th recharge for 28-day prepaid plan.

Click here to know more.

You can easily get updated with Telsim’s latest prepaid recharge offers from the website or My Telsim App. Visit the website or install the app to get easy updates on recharge offers.

My Telsim app can be installed and used on smartphones and tablets. The app helps you to track your data usage, and prepaid balance as well as access the latest offers from Telsim. Also, you can recharge your Telsim phone number with the My Telsim App.

You can dial 1300 835 746 or (02) 9037 7746 from 07:00 AM to 07:00 PM on any day of your convenience to reach the Telsim Customer Care to discuss your recharge and plan details.

Yes, you can set auto recharge with the selected plan for your Telsim phone number.

When your recharge expires and you don’t recharge your Telsim prepaid services, you will move into a recharge-required period where your services will be resumed upon the next recharge.

If you do not recharge your plans, you will not be able to access any services including data, calls and texts.

Your main balance will show your latest recharge details with credited data, call or text within a few minutes of recharge. You can check your balance in

1. My Telsim App

For Android users, click here.

For iOS users, click here.

2. Telsim website

To check your balance on the website, click here.

1. If you recharge your number before your current plan expires, your current plan will be cancelled, and the new plan will be activated immediately.

2. If you have a high-value plan and recharge with a low-value plan before expiry, the benefits and inclusions of the high-value plan will be cancelled and new plan would be activated. In which you will lose your data balance and data bank balance if any.

3. Conversely, if you have a low-value plan and recharge with a high-value plan before expiry, any remaining data from the old plan will be added or rolled over to the data allowance of the new plan.

These policies ensure that you can manage your plan effectively according to your needs.

If you have My Telsim App on your smartphone or tablet, you can check the prepaid balance using the My Telsim App.

If you are using a desktop, sign into your Telsim account via Telsim’s website to check your plan details and the prepaid balance.

A number of reasons can be considered if your Telsim data balance runs out quickly than expected.

They can be:

You may not have enough data with your Telsim prepaid plan.

You have sent/received any larger files or done any application updates.

You have shared data via hotspot or any data gifting.

Telsim Auto Recharge automatically recharges the same prepaid SIM Plan when it expires, if auto recharge is enabled.

If you recharge your Telsim number with a prepaid plan, your balance will be reflected within a few minutes. You can check the balance and details in the My Telsim app or the Telsim My Account.

If you are seeing any error that stops you from recharging your Telsim number, please check the following:

Check you entered the exact 12-digit PIN on the voucher.

Check the expiry date of the voucher and make sure it’s not expired.

Check the voucher is new and has not been redeemed before.

To check the balance of your Telsim number;

Login to Telsim My account using your user ID and password.

Click on Account Summary to check all the details for your Telsim Number

Yes. We offer Telsim credits to our selected customers under specified terms and conditions. These credits will be added to the wallet in your Telsim My Account. You can use these credits to recharge your prepaid plans.

Yes, Telsim offers international roaming, click here to know more.